One Touch Auto Detailing Limited – Terms & Conditions Website: www.onetouchautodetailing.co.nz | www.onetouchautodetailing.com Effective: March 2026 (Version 2026) Company: One Touch Auto Detailing Limited (OTAD) Address: 36/18 Lambie Drive, Manukau City Centre 2104, Auckland, New Zealand

By booking or using any of our services, you agree to these Terms & Conditions in full. These terms apply to all services including detailing, paint correction, paint protection film (PPF), ceramic/graphene coatings, window tinting, interior restoration, and related cosmetic vehicle services.

1. Consumer Guarantees Act 1993 (CGA)

Nothing in these terms excludes or limits any rights you have under the Consumer Guarantees Act 1993 where it applies. Our services will be carried out with reasonable care and skill, be fit for the agreed purpose, completed in a reasonable time, and charged at a reasonable price (if not quoted). Remedies for any breach include repair, redo, refund, or compensation as appropriate under the Act.

2. Credentials & Service Standards

OTAD is insured with Vero Insurance New Zealand Limited, a Certified Professional Detailer, and recognised by the International Detailing Association (IDA), with our director DJ serving as Vice President of the IDA NZ Sector. We use professional-grade tools, techniques, and approved products.

3. Pre-Existing Conditions, Paint Correction & Limitations

Your vehicle may have pre-existing defects (scratches, swirl marks, rock chips, thin/soft clear coat, prior repairs/repaints, etching, fading, interior wear, etc.). Modern factory clear coats are often thinner and softer, making them more susceptible to marring even with standard care.

We inspect the vehicle before work begins and will advise you of any obvious concerns. OTAD is not liable for revealing, highlighting, or worsening pre-existing defects unless caused by our failure to exercise reasonable care and skill.

• Paint Correction / Polishing: Removes a thin layer of clear coat. Compromised paint may lead to additional visible issues. We are not liable for paint failure arising from pre-existing conditions when reasonable care is used.

• Paint Touch-Ups / Scratch Repair: Cosmetic only. Exact colour matching is not guaranteed. Deep scratches may be beyond cosmetic repair (requiring panel beating/repainting). We will advise you during the job.

4. Interior Cleaning & Protection Treatments

We use professional methods (steam, safe chemicals, extraction). Some stains, odours, or soiling may be permanent or only partially removable. Cleaning can reveal pre-existing wear, cracking, or damage. Excess soil, heavy pet hair, or biohazards will be quoted separately on a labour basis (approval obtained before proceeding).

Interior Protection Coatings (optional): Provide a hydrophobic barrier. Not stain-proof, tear-proof, or immune to damage.

• Curing: Avoid heavy use/moisture for 48 hours (initial); full performance ~5 days.

• Aftercare: Vacuum regularly, wipe spills immediately with pH-neutral cleaner. Avoid harsh chemicals, abrasives, steam, or unsuitable conditioners.

• Warranty: 2-year limited warranty (covers loss of repellency under normal use and proper care). Current registered owner only (non-transferable). Requires yearly inspection ($149 incl. GST, condition-dependent). Client must book (no reminders). Missed inspections, improper care, or misuse voids the warranty. Reduced performance on alcantara/suede/heavily worn surfaces.

5. Exterior Ceramic / Graphene Coatings

Coatings enhance gloss, hydrophobicity, UV, and contaminant resistance but do not make surfaces scratch-proof, chip-proof, or swirl-proof.

• Glass, Wheels & Plastic Trims: 1-year limited warranty.

• Paintwork: OTAD-formulated 3, 5, or 7-year options (covers hazing, cracking, or loss of hydrophobicity under normal use). Off-road vehicles excluded. Current registered owner only (non-transferable).

• Curing: Remain dry/sheltered for 24 hours initially; no washing/harsh chemicals for 5 days. Full cure 5–10 days.

• Aftercare: Hand-wash only with pH-neutral shampoo and microfibre. Avoid automatic (touch or touchless) washes. Remove bird droppings, sap, etc. promptly.

• Warranty Conditions: Requires yearly Exterior Inspection Valet ($129 incl. GST). Client must book directly. Non-compliance voids warranty.

6. Paint Protection Film (PPF)

PPF provides a physical barrier against rock chips, scratches, UV, and contaminants. Self-healing for light scratches. Protection is not absolute.

We use in-house precut software/plotter (hand-cut if model not listed). OTAD 75/85/95 series (gloss/satin/matte/hydrophobic) and coloured PPF offered.

• Installation: Applied to clean, decontaminated, and corrected surfaces (recommended). Pre-existing damage or poor prior repairs may cause visible edges, lifting, or adhesion issues.

• Aftercare: Hand-wash or light pressure wash only with pH-neutral products. Avoid automatic washes near edges, abrasives, harsh chemicals, or gasoline. Remove contaminants promptly.

• Warranty: 10-year maximum on OTAD series (covers yellowing, cracking, peeling, blistering, delamination under normal use). Current registered owner only (non-transferable). Off-road excluded. Requires yearly inspection ($TBA, condition-based). Client must book. Excludes accidents, impacts, vandalism, improper care, or non-certified removal. Contact us immediately after any accident.

7. Window Tinting

Reduces heat, glare, and UV while enhancing privacy. Must comply with NZTA regulations (minimum 70% VLT front windscreen, 35% front side windows). Darker-than-legal tinting is at your risk — we are not responsible for WOF failures or enforcement.

• Curing: Allow 7 days; avoid rolling windows or cleaning.

• Aftercare: Ammonia-free cleaners and soft cloths only initially.

• Warranty: Lifetime or 10-year (manufacturer-dependent) for bubbling, peeling, cracking, discolouration, or adhesive failure under normal use. Current registered owner only (non-transferable).

8. Headlight Restoration

Longevity not guaranteed (average 2–3 years depending on UV exposure and garaging). No warranty against future yellowing, hazing, or cracking.

9. General Booking, Deposits, Cancellation & Rescheduling

• Deposits: Typically $150 incl. GST or a percentage of the quote. Credited to final invoice but non-refundable and non-transferable (including change of mind).

• Cancellation/Rescheduling: At least 48 hours’ notice required. Less than 48 hours or no-show: minimum $150 incl. GST or full quoted price charged. More than two reschedules may require an additional non-refundable deposit.

• Confirmation: No reply within 12 hours of our final request → booking cancelled and deposit retained.

• Mobile Weather Policy: We may postpone unsuitable weather (no fee, deposit remains valid). If you insist on proceeding, a fully sheltered area is required. We are not liable for issues arising from proceeding in poor conditions.

• Post-Commencement Cancellation: Charges apply for work completed and materials used.

10. Workshop Drop-Off & Collection (36/18 Lambie Drive, Manukau)

• Arrive at the exact agreed time. Late drop-off/collection incurs $50/day storage (incl. GST).

• Vehicle must be drivable, with sufficient fuel, working battery, and all keys provided.

• Client Responsibilities: Remove all personal items, valuables, cash, toll tags, garage openers, etc. OTAD accepts zero responsibility for items left in the vehicle.

• Vehicles stored at owner’s risk. We are not liable for theft, damage from fire, flood, storm, earthquake, pre-existing issues, or third-party actions (except negligence).

• Vehicle released only after full payment. Uncollected after 14 days = abandoned; ongoing storage fees apply, and we may dispose under the Contract and Commercial Law Act 2017.

• Health & Safety: Clients must stay in the designated reception area. Workshop floor entry by invitation only and accompanied by staff. No children or pets in work areas.

11. Mobile Service Requirements

You must provide 240V power and an external water tap. Failure to do so may result in cancellation with full cancellation fee. We are not liable for damage to driveways, lawns, or property.

12. Payment Terms

• Full payment due on completion unless otherwise agreed in writing. Vehicle may be retained until paid.

• Prices include GST. Additional work quoted and approved separately.

• Accepted: EFTPOS, bank transfer, cash, credit card (3% surcharge), Afterpay (5% surcharge).

• Late payment: 3% per day. Unpaid accounts sent to debt collection — you pay all recovery costs.

13. Service Scope & Extra Charges

Only quoted services performed unless agreed in writing. We do not clean closed compartments (glovebox, console) unless requested. Extra charges apply for heavy soiling, pet hair, biohazards, or rubbish (quoted and approved on the day). Not all stains can be fully removed. Quoted price may increase for unforeseen extra work — you will be advised and must approve.

14. Warranties – General Conditions & Claims

All warranties are conditional on:

• Normal use and proper aftercare (hand-wash only, pH-neutral products, no automatic washes, remove contaminants within 48 hours, etc.).

• Required annual inspections (client must book and pay; no reminders sent). Missing an inspection voids the warranty.

• Current registered owner only (non-transferable). Off-road use often excluded.

Notify any issues in writing within 30 days. We will inspect; valid claims result in free repair/reapplication of affected areas only (to the original service cost).

Not covered: Accidents, impacts, vandalism, negligence, improper care, environmental damage left uncleaned, pre-existing conditions, or physical damage.

Liability Limitation: To the maximum extent permitted by law, OTAD’s total liability is limited to the value of the services provided under this agreement. We are not liable for indirect, consequential, or special losses (e.g., loss of use, profits, downtime).

15. Photography, Privacy & Marketing

Before/after photos and videos may be taken for records, quality control, and marketing. Licence plates will be blurred/obscured on request. You may object to marketing use in writing. Personal information is handled in accordance with the Privacy Act 2020.

16. Satisfaction & Reporting Issues

Please report any concerns within 24 hours of collection/completion so we can resolve them promptly under the CGA.

17. Changes to Terms

We may update these terms at any time. The latest version is always available on our websites. Continued use of services after changes constitutes acceptance.

18. Governing Law

These terms are governed by New Zealand law. Disputes will be resolved under the CGA where applicable, or referred to Consumer NZ, the Disputes Tribunal, or New Zealand courts.

Further information: Full signed agreement available on request. Contact: onetouchautodetailingnz@gmail.com | 027 223 5288

One Touch Auto Detailing Limited © 2026 – All Rights Reserved