One Touch Auto Detailing - Terms and Conditions ©

 

I/We as One Touch Auto Detailing / OTAD.

 

1. Payment Terms Policy

1) 1. Accepted Forms of Payment

OTAD accepts EFTPOS, Credit Card*, Bank Transfer, Afterpay, and Cash payments.

*Note: Credit card payments incur a 3% surcharge.

1) 2. Pricing

All prices quoted and listed on our website include Goods and Services Tax (GST).

1) 3. Payment Due Date

Payment is due on the same day the service is provided, unless otherwise specified on the invoice.

1) 4. Late Payment 

If payment is not received by the due date, One Touch Auto Detailing reserves the right to charge a late fee of 3% per day on the outstanding balance until it is paid in full.

1) 5. Debt Collection

If payment is not made or if we do not receive communication from the client, the outstanding debt may be handed over to a third-party debt collection agency. The client will be responsible for all related costs, including legal fees, to recover the overdue amount.

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2. Appointment, Cancellation & Weather Policy

2) 1. Bookings & Deposits

• One Touch Auto Detailing may require a non refundable deposit to secure your appointment. This deposit may be a percentage of the total service cost and will be invoiced separately.

• Deposits are credited toward the final service balance but are non-refundable and non-transferable, including in cases of change of mind. Failure to pay the deposit by the due date will result in the cancellation of your booking.

2) 2. Cancellation & Rescheduling

• Cancellations or rescheduling requests must be made at least 48 hours before your scheduled appointment to allow us to accommodate other clients.

• Cancellations or changes made within 48 hours of your appointment will result in the loss of your deposit.

• No shows or failure to respond to communications will result in full forfeiture of your deposit and may result in refusal of future bookings.

• If we do not receive confirmation within 12 hours of our last attempt to contact you, your appointment will be cancelled and your deposit retained.

• Late confirmations may result in your time slot being allocated to another client.

2) 3. Cancellation Fees

• Less than 12 hours’ notice: A cancellation fee equal to at least 50% of the booked service will be charged.

• No-shows: A cancellation fee of 100% of the quoted service amount will be charged.

• Multiple reschedules: If a booking is rescheduled more than twice, a 50% non-refundable deposit will be required to confirm any future appointment.

2) 4. Weather Conditions

• Services such as paint protection coatings or paint correction are weather dependent and require dry, stable conditions.

• If the weather is unsuitable (e.g. rain, strong wind, high humidity), we reserve the right to postpone your appointment without notice. Your deposit will remain valid and your booking will be rescheduled to the next available suitable date.

• If you wish to proceed during uncertain weather, a sheltered or indoor working space is required. We will not apply coatings or do paint correction in conditions that may compromise quality or durability.

2) 5. Client Responsibilities

• It is your responsibility to ensure your vehicle is available, accessible, and ready for service at the scheduled time and location.

• Any delays, lack of access, or unprepared vehicles may result in additional fees or cancellation without refund.

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3. Drop-Off Service Terms & Conditions (Temporary Renovation Period)

Due to ongoing renovations at our home-based detailing studio, drop-off services are temporarily available but not recommended until the studio is fully operational again. During this period, mobile detailing services remain available and are the preferred option where conditions allow.

Please review the following terms carefully when booking during this temporary period:

3) 1. Service Availability

• Our mobile detailing service remains fully operational and is encouraged during this time.

• Drop-off service is available by request, but due to current limitations at the temporary site, it is not recommended for high-end services such as paint correction or ceramic coating.

• Full drop off service will resume once renovations are completed and the studio is fully equipped.

3) 2. Drop-Off & Pick-Up Location

• If you proceed with a drop-off booking, the vehicle must be delivered to the address provided upon booking confirmation.

• Pick-up will take place at the same location unless otherwise arranged in writing.

• The temporary worksite may not offer the same facilities or working conditions as our permanent studio.

3) 3. Vehicle Preparation

• Please ensure your vehicle has sufficient fuel and is in drivable condition upon drop-off.

• Remove all valuables and personal belongings prior to handing over the vehicle. One Touch Auto Detailing accepts no responsibility for any lost or stolen items.

3) 4. Timing

• All drop-offs and pick-ups must occur at the agreed time. Late arrivals may result in rescheduling or cancellation.

• Clients will be notified when their vehicle is ready for collection. Prompt pick-up is appreciated due to limited on-site space.

3) 5. Site Limitations & Security

• The temporary drop-off location does not have the same security measures or indoor facilities as our regular studio.

• One Touch Auto Detailing is not liable for any pre-existing damage or damage resulting from natural disasters, break-ins, theft, or accidents that occur to your vehicle while in our possession. Before and after photos may be taken to document the vehicle’s condition. Vehicles are left at the client’s own risk.

3) 6. Weather-Dependent Services

• Services such as paint correction and paint coatings are highly weather-dependent and require stable, dry, and rain-free environments.

• Even if weather risks have been discussed and accepted in advance, One Touch Auto Detailing reserves the right to postpone, decline, or cancel correction or coating services at any time if weather conditions become unsuitable.

• This is to ensure the highest quality results and protect the integrity of your vehicle's finish.

3) 7. Service Limitations

• Some services may be restricted, modified, or unavailable during this time due to the limitations of the temporary worksite.

• If your requested service cannot be completed safely or to our standards, we will reschedule at no cost or recommend an appropriate alternative.

3) 8. Communication

• All booking confirmations, location updates, weather changes, or service adjustments will be sent via email or text.

• Clients are responsible for checking these communications and ensuring their contact information is accurate.

 

4. Vehicle Services and Packages Policy

4) 1. Services Provided

All detailing services and packages are listed on our website: www.onetouchautodetailing.co.nz

4) 2. Right to Refuse Service

One Touch Auto Detailing reserves the right to refuse service at its discretion.

4) 3. Service Scope

Unless otherwise agreed, only the services outlined in the selected package will be provided. Closed interior pockets (e.g., glove boxes, centre consoles) will not be cleaned for privacy reasons.

4) 4. Client’s Responsibility

Clients must remove all personal belongings (e.g., bags, car seats, masks) before service. Additional charges may apply if OTAD is required to remove such items.

4) 5. Pet Hair and Heavy Soil

Additional charges may apply for pet hair removal or heavily soiled vehicles, and these will be discussed before service.

4) 6. Quoted Prices

The quoted price may change if the vehicle requires extra work or attention. Any additional charges will be confirmed with the client before proceeding on the day of service.

4) 7. Interior Shampooing

Not all stains can be one hundred percent removed due to the nature and age of the stain. In most cases, stains can only be minimised, not eliminated.

4) 8. Mobile Service Requirements

For mobile services, the client must provide access to onsite power (240V) and water, (external water tap supply). If these requirements are not met, the service may be postponed and a cancellation fee may apply.

 

5. Ceramic Coating Terms and Conditions Policy, 

One Touch Auto Detailing Coating Terms and Conditions

5) 1. Coating Service Overview

One Touch Auto Detailing offers premium ceramic and graphene coatings for vehicle paint, wheels, and glass. Our coatings are designed to provide superior protection, hydrophobic properties, and enhanced durability. We offer three different options for coatings, with a choice of a 3 year, 5 year, or 7 year protection package, based on the coating selected for your vehicle.

5) 2. Paint Coating

Our coatings for paint protect the vehicle’s exterior from contaminants, environmental damage, and oxidation.

5) 3. Wheels Coating

This coating helps protect wheels from brake dust, water spots, and road grime, making cleaning easier.

5) 4. Glass Coating

Protects windshield and windows from water, dirt, and other environmental contaminants, improving visibility in adverse weather.

 

6. Eligibility and Pre-Coating Requirements

6) 1. Vehicle Condition: Protective coating is only applied to vehicles in good condition. Any pre-existing paint defects (e.g., previously coated, scratches, swirl marks, oxidation, or chips) must be repaired before the application of the ceramic coating. Additional charges may apply for any required paint correction services. If the client declines the recommended paint correction preparation prior to ceramic coating application, the coating's performance and longevity may be compromised.

6) 2. Preparation and Cleaning

Prior to application, the vehicle must be thoroughly cleaned, and all contaminants (e.g., tar, sap, iron particles) must be removed. One Touch Auto Detailing will prepare the vehicle as necessary to its best ability, but any additional preparation or corrections will be subject to extra charges.

6) 3. Surface Damage

One Touch Auto Detailing is not liable for any underlying paint issues or damage that may be revealed once the coating is applied, such as pre-existing scratches, chips, or imperfections that were previously undetectable.

 

7. Application and Durability of Paint Ceramic/Graphene Coatings

7) 1. Coating Durability

The durability of ceramic/graphene coatings is dependent on the type of coating selected, the condition of the vehicle, and the maintenance provided by the client. 3 Year Coating, 5 Year Coating, 7 Year Coating

While One Touch Auto Detailing guarantees that the coating will provide the stated protection for the specified term, the longevity of the coating can be impacted by external factors such as improper maintenance, weather conditions, or failure to follow the proper common care of your vehicle.

7) 2. Proper Maintenance Required

The client is responsible for maintaining the vehicle, which may include regular washing, the use of proper cleaning products, and avoidance of harsh chemicals, car washes, including self-service and automatic or abrasives that could compromise the coating. Warranty is void if the vehicle is washed at any automatic or manual car wash, or detailed by any third-party detailer other than One Touch Auto Detailing.

 

8. Client's Responsibilities and Maintenance Guidelines

To ensure that the ceramic/graphene coating performs as expected, the client agrees to the following:

8) 1. Wash & Care: Regular maintenance is required to preserve the coating’s protective qualities. We recommend that the vehicle be washed every 2-4 weeks using pH-balanced, non-abrasive car shampoos. Avoid the use of automatic and self-service car washes and strong chemicals or abrasive materials.

8) 2. Avoid Harsh Chemicals: The use of harsh chemicals, such as acid-based cleaners, petroleum distillates, or degreasers, can degrade the coating and void the warranty.

8) 3. Environmental Conditions: Exposure to certain environmental conditions, such as bird droppings, tree sap, road salt, and industrial fallout, can damage the coating if not addressed promptly. Failure to clean the vehicle regularly can lead to deterioration of the coating and may require reapplication.

8) 4. Post Coating Curing Time: After the coating is applied, the vehicle must be kept dry and out of direct contact with water for a minimum of twenty-four or forty-eight hours to allow the coating to fully cure.

 

9. Warranty & Reapplication Terms

9) 1. Warranty Coverage
The ceramic coating includes a limited warranty valid for the duration of your selected term (3, 5, or 7 years), provided the vehicle is properly cared for by the owner. Warranty claims are only valid if the coating has been correctly maintained.

Annual Inspection Requirement
To keep the warranty valid, the client must book an exterior only Inspection Valet once every 12 months from the date of application. This must be booked proactively by the client — no reminders will be sent. Failure to complete this service on time will void the warranty.

9) 2. Liability for Reapplication
One Touch Auto Detailing is not liable for reapplication of the coating due to lack of maintenance, environmental conditions, or improper cleaning. Clients are fully responsible for protecting the coating and ensuring it is cared for correctly.

9) 3. Warranty Exclusions

• Accidental Damage: Damage caused by impact, abrasions, misuse, or improper washing techniques.

• Environmental Contaminants: Damage from bird droppings, sap, salt, and other corrosives is not covered unless cleaned promptly.

• Improper Maintenance: Use of harsh chemicals, automatic car washes, or neglecting proper washing methods will void the warranty.

9) 4. Reapplication Costs
If reapplication is required due to improper care or neglected maintenance, labour and material charges will apply. This will not be covered under the original warranty.

9) 5. Claims Process
If you suspect the coating has failed prematurely, please contact One Touch Auto Detailing within 30 days of noticing any issue. A visual inspection will be arranged, and if eligible, we will discuss available corrective options or reapplication.

 

10. Liability Limitations 

10) 1. Liability Limitation

One Touch Auto Detailing’s liability under this agreement is limited to the cost of the paint protection service. We are not liable for any indirect, incidental, or consequential damages that may arise from the application of the coating, including but not limited to paint defects, vehicle value, or loss of use.

10) 2. No Guarantee of Perfection

While paint protection coatings significantly enhance the vehicle’s protection, they are not a “permanent” solution and may require reapplication or additional care over time to maintain their effectiveness. There is no guarantee that the coating will protect the vehicle from all types of damage or that it will maintain a perfect appearance throughout the warranty period.

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11. Privacy and Documentation

11) 1. Before and After Photos

Before and after photos of your vehicle may be taken for documentation purposes and to demonstrate the quality of our work. These images may also be used for promotional purposes, but any identifying information (such as license plate numbers) will be removed or obscured where possible.

11) 2. Privacy

One Touch Auto Detailing respects your privacy and will never share your personal information or vehicle details without prior consent, except as required by law.

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12. COVID-19 Terms and Conditions Policy

12) 1. Clients must remove all personal items, including masks, from the vehicle before detailing.

Clients must sign in upon arrival at the service location for contact tracing purposes.

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13. Headlight Lens Restoration Terms and Conditions Policy

13) 1. One Touch Auto Detailing cannot guarantee the longevity of headlight lens restoration due to external factors like sunlight exposure and vehicle storage conditions.

Previous restorations have lasted 2-3 years on average, depending on vehicle care.

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14. Paint Protection Film Terms of Service

14) 1. Risk of Paint Lifting

The application of Paint Protection Film may cause stress to the paintwork, and while we take all precautions, there is a risk of paint lifting, particularly if the vehicle has been repainted.

14) 2. Stone Chips Visibility

Existing stone chips may become more noticeable after the film is applied due to uneven surfaces beneath the film.

 

15. Mobile Service Access and Requirements

15) 1. Power and Water Supply

For mobile detailing services, the client is responsible for providing access to a suitable power supply (240V) and water. If these requirements are not met, the job may be canceled, and a "Last-Minute Cancellation Fee" will apply.

15) 2. Service Location

The client must ensure that the vehicle is accessible at the agreed location and time. If access is obstructed or the location is unsuitable (e.g., poor lighting or weather), One Touch Auto Detailing reserves the right to cancel the service and a cancellation fee may apply.

15) 3. Site Inspection

Upon arrival, One Touch Auto Detailing reserves the right to assess the condition of the vehicle and the site. Additional charges may apply if extra labor or time is needed to complete the service.

15) 4. Weather-Dependent Services 

If adverse weather conditions (rain, extreme temperatures, etc.) prevent the service from being completed, the appointment will be rescheduled at no extra charge.

15) 5. Damage to Property

One Touch Auto Detailing is not liable for any damage to property, including driveways or fences, caused during mobile detailing. The client is responsible for ensuring the work area is clear of obstacles and in good condition.

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16. Client Cooperation and Safety

16) 1. Client’s Responsibility for Vehicle Security

Clients are responsible for ensuring that valuables are removed from their vehicles. One Touch Auto Detailing is not liable for any lost or damaged items left in the vehicle during service.

16) 2. Safety Requirements

The client must ensure that any hazardous or dangerous materials (e.g., toxic chemicals, flammable items) are properly secured before the service begins.

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17. Terms & Conditions – July 2025 Free Mobile Fee Offer

1. Offer valid for bookings made and completed between 1st – 31st July 2025.

2. Applicable to Auckland locations only.

3. Waikato and areas outside Auckland are excluded and will still incur standard travel fees.

4. Minimum service booking of $150 NZD to qualify.

5. Subject to availability — limited daily bookings apply.

6. Rescheduling due to weather or availability is permitted, but must still occur within July 2025 to retain the free mobile fee.

7. Not valid in conjunction with any other discounts or promotions.

8. One Touch Auto Detailing reserves the right to amend or cancel this promotion at any time.

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18. OTAD In & Out Ongoing 3 Week Valet Service

1. Ongoing Booking Commitment: By signing up for the 3-week valet plan, clients agree to recurring appointments every three weeks. A signed agreement may be required for ongoing schedules exceeding 3 months.

2. Service Agreement: For clients committing to a 3 month or longer schedule, a service agreement outlining the terms, pricing, and cancellation policy must be signed and returned before the first scheduled valet.

3. Cancellation Policy: Cancellations must be made at least 48 hours in advance. Cancellations with less than 24 hours' notice may incur a fee of up to 50% of the scheduled service cost.

4. Condition Surcharge: Vehicles in excessive condition (heavy soiling, pet hair, rubbish, or biohazards) may incur additional charges or be referred to a more appropriate package. Final pricing is subject to inspection on the day of service.

5. Service Area Limitations: Free mobile service is valid within OTAD’s standard service areas. Travel fees may apply to bookings outside this zone. Clients will be notified prior to service confirmation.

6. Weather Conditions: OTAD reserves the right to cancel, postpone, or reschedule appointments due to unsuitable weather conditions. This will be communicated as early as possible.

7. Drop-Off Service Limitation: Due to ongoing renovations, our drop-off detailing studio is currently unavailable. Mobile service remains active; however, drop-off appointments are not recommended until renovations are completed.

8. Policy Changes: These terms are subject to update at any time. The latest version is always available on our website.

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19. Confidentiality and Client Privacy

19) 1. Confidentiality of Vehicle Information

One Touch Auto Detailing will not share or disclose any personal or vehicle information to third parties without prior consent, except as required by law.

19) 2. Vehicle Condition Documentation

Before and after photos may be taken for marketing and internal use. Any identifiable information, including license plates, will be cropped or blurred for privacy purposes. If you prefer not to have your vehicle’s images used for marketing, please notify us in advance.

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20. Service Guarantee and Satisfaction

20) 1. Satisfaction Guarantee

If you are not satisfied with our service, please contact us within 24 hours of service completion. We will address your concerns and offer a solution. We are not liable for dissatisfaction beyond this period.

20) 2. Limitations of Liability

One Touch Auto Detailing’s liability is limited to the cost of the service provided. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

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21. Vehicle Pre-Purchase Inspection Terms and Condtions

One Touch Auto Detailing Limited – Pre-Purchase Vehicle Inspection Service, Effective from: July 2025

All services offered by One Touch Auto Detailing Limited are governed by our Terms and Conditions, which are subject to change without notice. The most up-to-date version is always available at: www.onetouchautodetailing.co.nz

By booking or using any of our services, you agree to be bound by these Terms in full.

21) 1. Technical Details: Pre-purchase inspections are carried out by a qualified technician, owner, or contractor working on behalf of One Touch Auto Detailing Limited. All assessments are performed with reasonable care and skill in accordance with industry best practices.

For post-inspection queries, please contact: 027 223 5288 | onetouchautodetailingnz@gmail.com

21) 2. Condition of Service: The report provided reflects the visual, external, and diagnostic observations made at the time and location of inspection. This includes a limited non-invasive inspection, OBD2 fault scan (where applicable), and a panel-by-panel paint depth analysis. No components are dismantled during the inspection. Road tests may only be carried out when the vehicle is roadworthy, insured, and legally compliant. Weather conditions, poor lighting, or inaccessible vehicle positions may affect visibility and findings. Any issues that emerge after the inspection, or that could not be reasonably detected due to access limitations, are not covered.
This inspection does not constitute a guarantee or warranty of future performance or mechanical reliability.
21) 3. Inspection Limitations: This is not a full mechanical, structural, odometer verification, or compliance inspection. It does not identify: Internal mechanical or electrical faults, Intermittent or hidden issues, Leaks or defects that require vehicle disassembly, Prior accident damage not visually evident, Misleading odometer mileage, Ownership, finance owing, legal status, or rego/WOF validation, Faults covered under vehicle manufacturer recall or warranty
Clients are strongly encouraged to seek a separate mechanical inspection for engine internals, transmission function, suspension dynamics, and driveline health.
21) 4. Paint Depth Analysis: This unique offering measures paint thickness across all accessible body panels to help indicate: Repaints, Prior accident repairs, Inconsistent panel work. While this service improves buyer awareness, it does not guarantee detection of all prior repairs or structural alterations. Variations between vehicle models and factory tolerances may affect readings. Results should be used as an informational guide only, not a conclusive history report.
21) 5. Battery & Electrical Testing: The 12V battery is tested via digital voltmeter and visual inspection. We do not guarantee ongoing battery performance, lifespan, or manufacturer compliance. This test excludes hybrid or electric vehicle high-voltage systems.
21) 6. Road Testing: Limited road testing (up to 50 km/h) may be conducted at the inspector’s discretion if the vehicle meets road safety and legal standards. Where a road test is not performed, the reason will be stated in the report.
21) 7. Document Review: Any vehicle documents presented at the time of inspection, such as: Service history, Ownership records, Repair invoices, are noted for reference only. One Touch Auto Detailing Limited does not verify its authenticity or completeness. For full background validation, a VIN check or vehicle history report is strongly recommended.
21) 8. Service Use & Liability: This inspection is intended for the individual named on the report. If the service is used in a business context, the protections under the Consumer Guarantees Act 1993 (NZ) do not apply. In any event, our maximum liability is limited to the total amount paid for the inspection service.
21) 9. Post-Purchase Offer: If you proceed with the purchase of the inspected vehicle, you will receive 15% OFF any full-detailing service offered by One Touch Auto Detailing Limited, valid within 14 days of the inspection.
21) 10. To redeem: Provide valid proof of vehicle purchase (e.g. signed sale agreement or receipt)
Offer is non-transferable, non-refundable, and may not be combined with other promotions
21) 11. Legal Disclaimer: This inspection is a non-invasive, surface-level assessment conducted with due care and diligence. However, One Touch Auto Detailing Limited cannot be held liable for: Any issues not detectable without dismantling. Subsequent faults that develop after inspection. Inaccuracies or missing information due to misleading representations from sellers. Damages or losses incurred as a result of decisions made based on this inspection
By engaging our services, you agree that you have read, understood, and accepted these Terms & Conditions in full.

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22. Changes to Terms and Conditions

22) 1. Right to Modify Terms

One Touch Auto Detailing reserves the right to modify these terms and conditions at any time. Any changes will take effect immediately, and the updated terms will apply to www.onetouchautodetailing.co.nz

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All services provided by One Touch Auto Detailing are subject to these Terms and Conditions.

One Touch Auto Detailing © 2025 - All Rights Reserved.